March 24th, 2014

Did You Win an Award Last Year?

World travel awardRight now all over the world many spas are still basking in the glow from winning major awards in the fourth quarter of  2013 for excellence and service.  From the Asia Spa Awards to the highly esteemed World Travel Awards,  to Conde’ Nast’s “Readers Choice” and  TripAdvisor’s,”Travellers’ Choice”  to local recognition i.e. Best of Philly, Los Angeles, Boston etc.  More than likely if your hotel, salon, or spa is performing at an exemplary level you have received a nomination for some type of accolade.

But what if you didn’t? Read the rest of this entry »

April 16th, 2014

Ten Springtime Switch Ups on Beauty

Black_Woman_Drinking_Water_12038417-450x300Spring has sprung. Here’s a brief reminder of what you need to change up on to stay gorgeous;

It’s no longer cold outside (water cools the body down) so drink sufficient water and hydrate to the max. Warmer weather calls for fresh dewy looking skin. Read the rest of this entry »

April 8th, 2014

Innovation; the Payoff of Accountability

EinsteinInnovation is a hot buzzword.   Most companies  are still  trying to find ways to be innovative in their approach to business as a way to garner more clients/ publicity/household name recognition.

I am constantly surprised at how the hotel/ spa industry continues to miss the mark on what seems to be an obvious opportunity for innovation; skilled therapists who are able to provide knowledgeable skin care and customer service for the multi-ethnic spa market. Read the rest of this entry »

March 29th, 2014

The Strongest Link

There is an expression that says “A chain is no stronger than its weakest link”.

When was the last time that you as a spa owner, director or manager had a service by your weakest performer? I would guess  probably never; your time is too valuable, you’ve heard less than stellar things, you’d be opening a can of worms that you don’t really want to address. Anyway it’s not that big of a deal-you have other great therapists at your spa, right? Read the rest of this entry »

March 26th, 2014

How to Find a Perfect Facialist for Ethnic Skin

ethnic four sophisticates

 My Twitter buddy Mark McKenney aka @MarktheSpaMan asked “How do you recognize an ‘experienced’ facialist? What should an educated consumer do/ask for?”

What a great question. Here’s my response; Read the rest of this entry »

March 13th, 2014

Are You Shortchanging Your Spa Brand in 2014?

East Indian-browsLast week, I had an appointment with an East Indian client.  She lamented that she had gone to another well known spa in the city to have her eyebrows waxed. Her brows, previously very lush and full now resembled Gwen Stefanie’s. Thin and trendy. Read the rest of this entry »

March 10th, 2014

6 DIY Facial Masks for Every Skin Type

ebony pix

Get glowing with these easy at-home recipes

By DaMonica Boone

We caught up with international spa consultant, author and esthetician specializing in multi-ethnic skin, Linda Harding-Bond, to see how you can solve your skin problems the natural way. She’s provided 6 facial mask recipes that could be made using ingredients straight from your kitchen! Find out which mask is best for your skin, and get glowing! Read the rest of this entry »

March 4th, 2014

Spa Wars; Five Star Hotel vs. Short Term Rental

rental propertyFive-Star rated grand hotels. They tend to spoil you for the moderate properties, don’t they? In the past when I went on vacation, I would always choose elaborate hotels that had Instagram worthy spas. But over the last ten years or so I’ve found myself opting out of the hotel experience altogether and instead selected a property from Homeaway or VRBO.

What changed? Read the rest of this entry »

February 24th, 2014

How Confident is Your Spa Staff? Quiz

Beautiful Black ClientSpa Directors, a quick easy quiz that may reveal more than you want to know.

Ask each one of your beauty professionals to list each step they would take if this client was assigned to them for a basic facial service. Read the rest of this entry »

February 20th, 2014

Why is Spa Training in Dubai a Dilemma?

dubaiI’ve been closely following the conversations at the Dubai Spa and Wellness Summit and it’s frustrating the heck out of me. Why you ask? Because they’re still talking about the same thing as last year; lack of spa training and low retail sales.

It’s really not as complicated as they make it.

But it is a topic that goes there; and sometimes decision makers don’t want to go there. Read the rest of this entry »

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